Frequently asked questions
Lulu Hayes ships orders worldwide from our studio in London. All orders within the UK will take the standard 3-5 working days (this does not include weekends or bank holidays). All international orders will take longer depending on location.
All shipments are made with Royal Mail, you will receive a tracking number once the item has been dispatched.
Lulu Hayes offers free shipping on all orders over £100 (not including international deliveries).
UK delivery - £5.95
International (within the EU) - £9.95
International (rest of the world) - £12.95
Our hours of operation are Monday-Friday 8am-6pm. Any weekend enquiries will be responded to on Monday. Any orders placed will be shipped the following business day
While we hope that you are delighted with your order, if you are not perfectly satisfied we will offer you a full refund or exchange. In order to receive a guaranteed refund or exchange, the item(s) must be unworn and in perfect condition, with all the labels attached, in the original packaging and you must contact us by emailing us on firstname.lastname@example.org. We can only issue refunds or exchanges on items that are returned to us within 7 days of receipt within the UK and 14 days of international receipt. Returned parcels are on average refunded within 14 days of posting, however in the event of a delay in receiving the product(s) this may take up to a maximum of 28 days. Refunds will be credited to your original method of payment. Any items returned from a delivery address outside of the UK will incur any taxes, import duties or shipping charges that apply.
Please ship to: Lulu Hayes, 47 Tournay Road, London, SW67UQ. All returns must require a signature. All returns must include your full name, order number and reason for return. Please include the returns slip provided.
PLEASE NOTE: ‘Unworn and in perfect condition’ means that there are no marks on the item or any damage to the item. We will not accept any item with any indication that it has been used. In such cases, the item will be returned to the purchaser. Lulu Hayes is not responsible for any item that is not returned in the manner set forth above.
Due to the delicate nature of all our silk fabrics we advise all garments should be dry clean only.
Composition: 100% Silk
All garments are individually tailored in London
In order to show you and sell you Lulu Hayes products online, I will collect data about you. This data is given by you freely, expressly for the purpose of displaying products, taking payment and sending you the items you ordered.
In addition, the following data is collected and used
Handling payments by PayPal
Interaction with external social networks and platforms
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Personal Data: Cookies and Usage Data
Enewsletter: If you subscribe to receive my enewsletter, I will send you emails about my products from time to time.
I keep all your data secure and I will never pass your data to third parties for the purposes of direct marketing.
I will honour all rights as detailed by the new GDPR regulations. The following rights are particularly applicable to my clients and if at any time you would like to obtain, rectify or erase personal data then please simply email me: email@example.com
1. Rights to be informed
2. Right of access
3. Right to rectification
You are entitled to have your personal data corrected if it is inaccurate or incomplete.
4. Right to erasure
This is also known as ‘the right to be forgotten’ and, in simple terms, enable you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
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