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DELIVERY

GET IN TOUCH

UK

£5.95 Royal Mail 1st Class, 1-3 working day delivery for orders placed before

3pm (this does not include weekends or bank holidays). You will receive a tracking number once the item has been dispatched. Free delivery for orders over £100

 

Within EU

£9.95 DHL/Royal Mail International, 5-10 working days.

 

Rest of World

£12.95

Please note that the recipient is liable and responsible for any customs and duties costs – import duties, clearance fees and brokerage fees including any additional charges.

 

Our company will accept returns and exchanges following terms and

conditions of the below guidelines.

 

 

Our returns policy is 14 days. If 14 days has passed since your purchase unfortunately we are not able to offer you a refund or exchange. If you wish to return an item, ideally please email us info@luluhayes.com to advise item being returned/exchanged.

 

1. A receipt or proof of purchase must be provided.

2. Items must be returned in their original packaging, unused and in the same condition as purchased.

3. Please use the returns address label provided with your order.

4. You will be responsible for paying your own shipping charges. (Shipping costs will be non-refundable.)

5. Once your item has been returned we will send you an email of notification as to whether your product has been accepted or rejected for approval of refund.

6. If your request has been accepted then your refund will automatically be applied to your original method of payment within 3-5 working days.

Tel: 07786 937648             

EMAIL

Enquiries: info@luluhayes.com

Press Enquiries: press@luluhayes.com

Wholesale/Stockists: wholesale@luluhayes.com

Pre-orders: pre-order@luluhayes.com

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